WorkSimpli Software LLC Privacy Policy

WorkSimpli Software, LLC, a subsidiary of LifeMD Inc. (collectively, “WorkSimpli” “our,” “we,” or “us”) values and respects the privacy of its customers and visitors. While operating our business and interacting with you, we collect, use, and share personal information as disclosed in this privacy policy (“Privacy Policy”). Your use of www.worksimpli.com; www.pdfsimpli.com; www.signsimpli.com; www.resumebuild.com; www.docusimpli.com; and www.legalsimpli.com including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the “Site”), which we own or maintain are governed by this Privacy Policy.

This Privacy Policy provides you with detailed information about how WorkSimpli and its subsidiaries, divisions, affiliates, brands and other companies that link to this Privacy Policy collect, use, share, and protect your information, and describes your choices and rights. We encourage you to read this Privacy Policy carefully and if you have any questions to contact us using the methods listed below.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. Any changes will be reflected in a revised Privacy Policy posted on our Site and we will alert you that there has been a change by updating the “Last Updated” date displayed on the Privacy Policy. You are responsible for periodically visiting our Site and this Privacy Policy to check for any changes.

Collecting Your Information

We may collect information about you in a variety of ways, including when you provide information directly to us or when you visit our Site. The categories of information we collect, including in the last 12 months, include:

Categories of Information You May Provide to Us. This is information that you choose to provide directly to us, such as when you create an account, make a purchase, engage with our customer service team, fill out forms, or otherwise use our Site, products, or services. Categories of information you provide to us include:

Contact Information, such as your name, email, phone number, and residential address.
Commercial Information, such as date of purchase, items purchased, and purchase amount.
Customer Service Information, such as your conversations with our customer support team, feedback, and responses to surveys.
Financial Information, such as your credit card number, expiration date, and verification code or bank account information.
Demographic Information, such as your zip code or gender.
Legal Information, such as mortgage information, automobile information, contract details, marital information, beneficiary information, shareholder information, authorized contact information, trade secrets, inventions, and idea submissions, and other information necessary to generate legal documents at your request.
Employment Information, such as your work history, qualifications, and other information necessary to generate resumes at your request.
Sensitive Personal Information or Special Category Data, as further described below.
Any other information that you choose to provide to us through our products and services.

In using our products or services, you may provide information to us that is considered “sensitive personal information” or “special category data” (or other similar terms) in certain jurisdictions. This may include, but is not limited to, financial account information, medical or health information, social security numbers, racial or ethnic origin information, visual identifiers, criminal background information, wellness information, and other sensitive information that you choose to provide to us through our products and services.

Your use of our Site, products, and services is strictly your choice. By uploading sensitive personal information or special category data to our products or services, you expressly consent to our processing and use of your sensitive information in accordance with this Privacy Policy. Further, you expressly consent to the transfer of your sensitive information to recipients that are located outside your home jurisdiction, including the United States, or any other country in which our we or our vendors maintain facilities. If you prefer that we do not receive the above-described information, please do not submit it to us. This means you shouldn’t participate in the applicable activities on, or use the applicable features available through, our Site or services. By not participating or not providing certain information, you may limit your ability to take full advantage of our Site and services.

Categories of Information We Collect About You. Our servers automatically collect information when you contact us or when you visit, use, or browse the Site. We may also collect information about you from our trusted third-party vendors and suppliers. Categories of information we collect about you include:

Device Information, such as your IP address, operating system, browser version, language preferences, referring URLs, country, location, and information about the type of mobile device you use to access the Site (if applicable).
Analytics Data, such as inferences about your purchases and Site usage.
Browsing Information, such as the pages you visit on the Site, the dates and times you visit the Site, information about how and when you use our Site, and other technical information.
Customer Service Information, such as telephone recordings, chat transcripts, social media comments and activity, and customer profile information.
De-identified Data, such as inferences and other de-identified information derived from the categories of personal information described in this Privacy Policy. We will not reidentify, or attempt to reidentify, any de-identified information that we collect.

Using Your Information

We use the personal information we collect only in the manner and through the means allowed by applicable law. That means we determine whether we have a lawful basis or legitimate business purpose to use your personal information before doing so. Generally speaking, we collect personal data from you where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.

We collect and use information for business and commercial purposes, include the following:

Operate and Improve our Business. We use your information to provide our Site, products, and services to you and to operate and increase the efficiency of our business.
Process Transactions and Facilitate Customer Service. We use your information to complete purchases, to send you confirmations and administrative messages, and to perform customer service functions.
Marketing and Advertising. We use your information to market our services to you, to personalize the Site, and to deliver information to you that we think may be of interest to you, such as articles, news, or information about various promotions and products.
Analytics. We use your information to help us better understand your interests and needs, such as by engaging in analysis and research regarding use of the Site and our products and services. We may monitor and analyze usage and trends to compile statistical information which we may use internally or provide to third parties.
Security and Fraud Prevention. We use your information to perform security and fraud prevention functions for the Site.
Required by Law. We use your information as required by law, for compliance purposes, or as we deem necessary to investigate or remedy any actual or potential violation of our policies or to protect the rights, property, and safety of WorkSimpli or others as we deem appropriate.

Sharing Your Information

We may share the categories of information described above with third parties that perform services for us or on our behalf, or to other third parties where you have instructed or authorized us to do so. We do not control these third parties or how information is used.

The categories of third parties that we share information with, including in the past 12 months, include: (1) service providers and suppliers; (2) marketing partners and advertising networks; (3) data analytics providers; (4) payment processing providers; (5) our affiliates and subsidiaries; (6) social networks; (7) parties in connection with business transfers and for legal, safety, fraud prevention, and enforcement reasons; and (8) other parties that you have instructed or authorized us to share your information with.

We share your information with these third parties for the following business purposes:

Operate and Improve our Business. We share your information with third party service providers that help us provide our Site, products, and services to you and to operate or increase the efficiency of our business. Some of these third parties will provide us with, or support their own services with, artificial intelligence tools.
At Your Instruction or Request. We may share your information to a third party where you have instructed or authorized us to do so.
Process Transactions and Facilitate Customer Service. We may share information with third-party providers that process payments on our behalf, help provide the Site and perform customer service functions. We may use third-party virtual assistants to handle phone calls and customer support conversations on our behalf. These calls and chats may be monitored and recorded by the third-party.
Marketing and Advertising. We share information with third-party providers that support online advertising, data co-operatives, mobile advertising, data analytics, social media engagement, advertising networks or any other activity that may be considered cross-behavioral advertising or direct marketing.
Analytics. We may allow third-party service providers to use tracking technology on the Site, which will enable them to collect information about how you use the Site over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.
Security and Fraud Prevention. We share information with third parties that provide security and fraud protection services for us.
Required By Law. We may share your information as permitted or required by any applicable law in response to a subpoena or other legal process, or as we deem necessary to investigate or remedy any actual or potential violation of our policies, or to protect the rights, property, and safety of WorkSimpli or others, as we deem appropriate.
Transfer of Assets. If we reorganize or otherwise transfer some or all of the Site or our assets to another organization (such as in the course of a merger, dissolution, or liquidation), your information may be shared with the transferee; however, we will ask the transferee to honor commitments we made in this Privacy Policy.

We generally do not sell information as the term “sell” is traditionally understood. However, we do share data with third parties for marketing and advertising purposes, which may be interpreted as a “sale” or “sharing” under certain laws. In the past 12-months, we have shared the following categories of information to third parties for marketing and advertising purposes: (1) persistent identifiers, such as unique device identifiers, email addresses, account information, IP addresses, information related to your browser and operating system, or any information that you provided through the Site; and (2) user activity data, such data generated through your activities on the Site.

Cookies, Web Beacons, and Tracking Technologies

The Site uses cookies, web beacons, and other tracking technologies to collect, use, and share your information with third parties as described in this Privacy Policy. These technologies are useful for storing your preferences and settings, enabling you to sign-in, gathering information such as browser type and operating system, providing interest-based advertising, combating fraud, analyzing how our Site or services perform, and fulfilling other legitimate purposes. Please see our Cookie Policy for more information. Our Cookie Policy is incorporated into, and forms part of, our Privacy Policy.

Data Security

We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Policy for Children

We do not use the Site to solicit information from or market to children under the age of 18. By using the Site, you represent that you are at least 18 years of age. We encourage parents and legal guardians to monitor their children’s internet usage and to instruct their children never to provide personal information through the Site or any other website without parental consent. If you believe a child has provided personal information to us via the Site, please contact us and we will use reasonable efforts to locate and delete the information.

Promotional Messaging

By signing up to our promotional lists, you are giving your express permission to WorkSimpli and its agents or vendors the right to contact you with targeted advertising materials by email, text message (SMS), telephone or cellphone, including the use of automated, predictive, programmable, or similar automatic dialers or dialing software, or any other means of communication we may utilize to provide promotional offers. Your consent is not a condition of purchase. To the extent applicable, you expressly acknowledge that you are solely responsible for all charges billed by your mobile service provider.

If you no longer wish to receive promotional communications by email, please follow the unsubscribe link located at the end of an email message. If you no longer wish to receive promotional messages by text, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from WorkSimpli. We may share your data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Do Not Track Signals

Do Not Track (“DNT”) is a privacy preference that users can set to have their Internet browser automatically send a signal to our Site to request we not track browsing activity across different sites. There is, however, currently no universal standard for sending and receiving DNT signals. As such, we cannot promise that we respond to all DNT signals but do recognize and respond when required by applicable privacy laws, such as when HTTP header fields or Java objects are used.

Submitting Information from Outside the United States and Transferring Information to the United States

We control and operate the Site and our services from within the United States.By using our products or services, you expressly consent to the transfer of your information, including sensitive information, to recipients that are located outside your home jurisdiction, including the United States or any other country in which our we or our vendors maintain facilities. To the extent applicable, we take appropriate safeguards for such transfers and rely on the latest version of the Standard Contractual Clauses promulgated by the European Commission (along with the UK Addendum, where appropriate), for transfers of personal data from the European Economic Area (EEA), United Kingdom (UK), or Switzerland to the U.S. and for onward transfers from the U.S. Note that the English language version of this Privacy Policy is the controlling version regardless of any translation you may attempt.

Links to Other Websites and Third-Party Practices

This Site may contain links to third party websites. It is our intent to provide links only to other quality websites. However, we have no control over these linked websites or, for that matter, any third parties. Any information collected by websites, other than our Site, is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites that may be linked to or from the Site. We encourage you to read the provisions of privacy policies on other websites before providing them with your personal information.

Your Privacy Rights

Where applicable based on privacy laws in your jurisdiction, you may have certain rights you can request that we fulfill. These rights may include:

The Right to Know. You may request that we disclose the information that we collected about you and identify the purposes for which the information was used, whether and to whom it was shared, and what sources it was obtained from.
The Right to Delete. You may request that we delete information that we maintain about you, subject to certain exceptions.
The Right to Correct. You may request that we correct information that we store about you.
The Right to Opt-Out of Your Personal Information Being Sold or Shared. You may request that we do not sell or share your information.
Right to Opt-Out of Targeted Advertising. You may request that we opt you out of targeted advertising.
Right to Data Portability. You may request that we provide you with a copy of your information on file with us.
Right to Withdraw Consent from Processing. If we have collected and processed your information based on your consent, you may withdraw your consent at any time.
The Right to Object to Automated Decision Making. Where a decision is made that is solely based on an automated system, you may request a manual review instead.
The Right to Restrict or Object to Processing. You have the right to object to our basis of processing where we rely on legitimate interest. Additionally, where applicable, you may request that we restrict the processing for only limited activity.

How to Exercise Your Privacy Rights

In order to exercise any of the rights detailed in this Privacy Policy, please contact us using the information in the “Contact Us” section below or through our Do Not Sell or Share My Personal Information page. Exercising your rights under this Privacy Policy will not result in any discrimination by us. We will treat you the same as any other user.

We may require additional information from you to help us verify your identity and state or country of residence, and to process your request. The verification steps may vary depending on the sensitivity of the information and whether you have an account with us. If we are unable to verify your identity, we may deny your requests to know or delete. You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

If you make a request to exercise any of the applicable data access rights and we are unable to comply with your request, or if you disagree with or dispute our decision, you may request to appeal our decision. To appeal any data access rights decision, please contact us using the information provided in the “Contact Us” section with the subject line “Data Access Request Appeal.” If you are still not satisfied with our response after you complete the appeal process with us, you may contact your state’s Attorney General to file a complaint. You have the right to complain to a data protection authority about our collection and use of your information. For more information, please contact your local data protection authority.

Retention Period

We shall only store the information we collect for as long as it is necessary to complete the purposes for which it was collected. This is determined by considering the purposes for which it was obtained in accordance with applicable laws. Our retention period is based on: (1) the nature of our relationship with the data subject, and (2) any legal obligations we are bound to fulfill.